Extensiv Status

INC-1415 Shopify orders incorrectly skipped with no alert

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 2024 - 12:20 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 23, 2024 - 09:34 PDT

Investigating - We are currently experiencing a service disruption with the Integration Manager connection to Shopify.

Our team is currently working to restore the service. Shopify Cart users may be affected. We apologize for any inconvenience.
Apr 22, 2024 - 11:34 PDT

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.

Platform Degraded Performance

90 days ago

99.36 % uptime

Today

3PL Warehouse Manager Operational

SmartPack Operational

Small Parcel Suite Operational

SmartScan Operational

Integration Manager by Extensiv Degraded Performance

Order Manager by Extensiv Operational

Warehouse Manager by Extensiv Operational

Extensiv Hub Operational

Support Portal Operational

90 days ago

100.0 % uptime

Today

Billing Manager Operational

90 days ago

97.95 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

REST API Operational

90 days ago

100.0 % uptime

Today

EDI Operational

90 days ago

100.0 % uptime

Today

Web Properties Operational

Extensiv Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 24, 2024

Unresolved incident: INC-1415 Shopify orders incorrectly skipped with no alert.

Apr 23, 2024

Apr 22, 2024

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Customers receiving a 500 "something wrong" error.

Resolved - This incident has been resolved.
Apr 17, 05:35 PDT

Monitoring - We are currently monitoring an issue where users receive a 500 "Something Wrong" error when attempting to perform various functions. We believe this has been resolved but are monitoring for further instances.

If you receive this error, please refresh your browser.
Apr 16, 12:10 PDT

Apr 16, 2024

INC-1414: Customers receiving Time Out errors during Order creation or allocation.

Resolved - This incident has been resolved.
Apr 16, 13:40 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 10:45 PDT

Update - We are continuing to work on a fix for this issue.
Apr 16, 10:45 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 07:57 PDT

Investigating - We are currently investigating an issue in some customers are receiving Time Out errors when adding items to Orders or editing their allocations.
Apr 16, 05:14 PDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

3PL Warehouse Manager Maintenance

Resolved - Monitoring and validations are complete. Thank you for your patience.
Apr 10, 21:26 PDT

Update - Our maintenance is complete, and the application is now available. We'll be closely monitoring as we proceed with our validations.
Apr 10, 20:54 PDT

Update - We are continuing to monitor for any further issues.
Apr 10, 20:45 PDT

Monitoring - 3PL Warehouse Manager is undergoing routine maintenance from 8:00 PM PT to 11:00 PM PT. This maintenance will require the entire system to be down. We will report back once we are nearing completion, at least 30 minutes before the end of our scheduled window.
Apr 10, 19:54 PDT

About This Site

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